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>> Technical Account Manager

Technical Account Manager

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
3+ years of technical experience (technical support, software development, implementation).
Strong technical knowledge (software, hardware, networking, cloud).
Excellent problem-solving and communication skills.
Proven project management and multitasking abilities.
Experience in account management (preferred).

Job Description

Customer Relationship Management: Build and maintain strong customer relationships, providing tailored technical guidance.
Technical Support: Deliver proactive support, troubleshoot issues, and optimize solutions.
Issue Resolution: Efficiently resolve customer issues, coordinating with internal teams.
Training and Enablement: Empower customers through training and documentation.
Cross-functional Collaboration: Work with internal teams to improve products and customer satisfaction.
Performance Monitoring: Track account performance and provide actionable insights.

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