Customer Experience, Key for Successful Business

Customer Experience, key for successful business. Did you know?

-84% of companies that work to improve their customer experience report an increase in their revenue.

-96% of customers say customer service is important in their choice of loyalty to a brand.

-87% of customers who say they had a great experience will make another purchase from the company, compared to 18% of customers who had a very poor experience.

-80% of customers say they are more likely to do business with a company if it offers personalized experiences.

Together with 3Dolphins, we provide business institutions with Social Relationship Management solution which maintains and enhances your customers’ experience by having these capabilities:

  • Sales CRM
  • Marketing Broadcasting
  • Telephony system
  • Chatbot
  • Omni-Channel Contact Center

For more info, contact us!

#ICT #InfraComTechnology #SolutionsGoBeyond #ICTSolutions #ITSolution #3DolphinsSRM #CustomerExperience #SocialRelationshipManagement #SalesCRM #MarketingBroadcasting #Telephonysystem #Chatbot #OmniChannelContactCenter
#Connectenterprisestocustomers #ConversationalAI #MachineLearning

As an integrated group, our strategies are designed
to meet the challenges of today and tomorrow.
Combining values in order to build competitive
solutions tailored to meet each customer needs.
PT InfraCom Technology

Jl. Tanah Abang II no. 46
Jakarta 10160, Indonesia

+62 21 39717888 / +62 811-1-CALL-ICT


ISMS 1001349


ISMS 1001349
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