Success Story
PT. InMotion Inovasi Teknologi: Scaling Customer Engagement with AWS


About PT. InMotion Inovasi Teknologi

InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with a core mission: helping businesses thrive in the customer experience landscape by leveraging new technologies and customer-facing channels. We serve a diverse range of industries, including Finance, Automotive, Online Travel, Education, Public Sector, and more. Our expertise has been recognized with the prestigious TOP Chatbot AI Solution 2018 award at the TOP IT and TOP TELCO 2018 events. Additionally, we've played a crucial role in our clients' achievements, supporting them in winning world-renowned awards like InfoBank, ICCA, and Contact Centre World.

The Challenges: 

PT. InMotion Inovasi Teknologi, a growing Indonesian tech company, faced challenges in handling millions of customer interactions efficiently. Their existing infrastructure struggled to keep up with demand, leading to slow response times and hindering their ability to scale.

ICT Proposed Solutions:

InMotion recognized the need for a more robust and scalable solution to manage their internal and external development processes, application monitoring, and production environments. They turned to Amazon Web Services (AWS) for its comprehensive suite of cloud services.

Internal Development:

  • Product Engineer Efficiency: Leveraging Amazon EC2 instances, InMotion empowered their product engineers to streamline the development process for their 3dolphin platform. EC2 provided scalable compute power, allowing them to build and test features efficiently.
  • 3Dolphins Generative AI with Database Integration: InMotion seamlessly integrated their 3Dolphins generative AI with relational database systems (RDBS) like MySQL using AWS services. This enabled efficient data storage and retrieval, crucial for the AI's operation.
  • 3Dolphins and WhatsApp Integration with Docker: InMotion adopted Docker containers to manage the integration between the 3Dolphins platform and WhatsApp. Docker's containerization technology streamlined development and deployment, ensuring consistent performance across environments.

External Development:

  • Seamless Customer Testing: AWS provided a platform for InMotion's customers to conduct System Integration Tests (SIT) and User Acceptance Tests (UAT) of the 3Dolphins platform. This facilitated smoother collaboration and ensured a user-friendly experience for customers.

Applications Monitoring Tools:

  • Cost-Effective Monitoring: InMotion deployed open-source monitoring tools on AWS, providing valuable insights into application performance without incurring excessive costs.
  • Enhanced Visibility with Docker: InMotion implemented monitoring tools specifically designed for their 3Dolphins WhatsApp integration using Docker technology. This offered real-time visibility and allowed them to identify and address potential issues proactively.

3Dolphins Production Environment:

  • Scalable WordPress Website: InMotion leveraged the scalability of AWS to host their InMotion website on WordPress. This ensured a smooth user experience for their millions of visitors, even during peak traffic periods.
  • Reliable Internal WhatsApp Communication: InMotion adopted Kubernetes technology to manage their internal WhatsApp production environment on AWS. Kubernetes provided container orchestration, guaranteeing high availability and seamless communication within the company.

Results & Benefits:

By embracing AWS, InMotion achieved significant improvements across their development, testing, monitoring, and production environments:

  • Increased Development Efficiency: AWS services like EC2 and Docker streamlined development processes, allowing InMotion's team to focus on creating innovative solutions.
  • Enhanced Scalability: The inherent scalability of AWS ensured that InMotion's infrastructure could adapt to growing demands, both internally and externally.
  • Improved User Experience: Faster loading times and a more responsive platform led to a superior user experience for InMotion's customers.
  • Cost Optimization: The pay-as-you-go model of AWS provided cost-effective solutions, allowing InMotion to manage their IT budget efficiently.
  • Streamlined Collaboration: AWS facilitated seamless collaboration between InMotion and their customers during the testing phase of the 3Dolphins platform.
  • Proactive Problem Solving: Robust monitoring tools offered real-time insights into application performance, enabling InMotion to identify and address issues before they impacted users.


For more information about Scaling Customer Engagement with AWS email us at

#ICT #InfraComTechnology #SolutionsGoBeyond #ICTSolutions #ITSolution #AWS #Inmotioninovasiteknologi

Written By : Marketing Communication ICT | Published : 18/MAR/2024

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